Business Name: Second Look Aesthetics Ltd.

Trading Address: 52 The Ropewalk, Nottingham NG1 5DW

Email: [email protected]

We are the data controller for the personal data you provide.

We may collect and process the following types of personal data:

• Name
• Email address
• Booking details (e.g. appointment dates and times)

We do not collect phone numbers, dates of birth, or medical information through our website.

We collect information through:

• Contact/enquiry forms on our website
• Online bookings (via the Ovatu platform)
• Consultation forms (provided at your appointment)
• Website analytics and cookies

Please note: Bookings are completed on the Ovatu platform, and personal/payment data entered there is handled under their own privacy policy.

We use your information to:

• Respond to your enquiries
• Provide and manage our treatments and services
• Manage and confirm your bookings
• Send marketing communications (with your consent)
• Monitor website performance through analytics

We only collect and process your data where we have a lawful basis, including your consent (e.g. when submitting a contact form or accepting cookies) and our legitimate interests (e.g. improving our website or managing appointments).

We use cookies for:

• Performance and analytics (Google Analytics)
• Functional purposes (e.g. remembering preferences)
• Advertising and targeting (Facebook Pixel, Google Ads)
• Essential site functions (e.g. contact forms)

You can manage or disable cookies at any time using the cookie consent banner on our website. For more information, see our Cookies Policy.

We may share or transfer your information to the following trusted third parties to support our services:

• Ovatu – for managing bookings and appointment-related communication
• Google Analytics – for website performance tracking
• Facebook Pixel / Google Ads – for targeted advertising We do not sell or share your data for any unrelated marketing purposes.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: [email protected]

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected — for example, to respond to enquiries, manage bookings, or meet legal obligations.

We are committed to ensuring that your information is secure. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.